Tips and Troubleshooting
1. My content won't stay where I put it. It keeps floating around.
AR capabilities and sensitivity to interactions can vary by phone and the strength of your data signal at your location. In order to properly anchor your content and prevent floating (a.k.a. drifting), your phone’s camera needs to be able to:
​
(1) Recognize the ground or a horizontal surface the AR content will be located on (2) Receive a deliberate tap or other placement signal
(3) Visually track where your camera is relative to your surroundings and placed
content.
​
AR uses a combination of your phone's native computer vision technology and the AR platform's recognition and tracking software to do this. Therefore your specific AR experience can vary depending on the phone and/or AR platform being used.
​
There are usually three reasons your content may not be staying put.
-
If the effect is a tap-to-place effect, you may not have tapped your screen "deliberately" enough. Try tapping your screen a bit harder and/or longer (like you mean it!)
-
Your phone’s camera did not recognize the ground/horizontal surface before the tap or other placement signal was received. Be sure to point your camera towards the ground or horizontal surface where you want to place your content before tapping your screen. Give your camera TIME to “see” the ground. Try waving your camera SLOWLY over the ground or horizontal surface a bit where you want to place your content.
-
The ground or horizontal surface you selected is too reflective, uniform, or the lighting level is too low. Try selecting a different patch of ground or horizontal surface that has lower reflectivity, higher contrast, and/or more lighting. Having a person stand in the view of your camera prior to placing your content may also help as that may create a higher contrast background for your camera to visually track.
​
3. The AR application says it is unable to use this effect
Most, but not all, phones manufactured in the last +/- 5 years are AR compatible. Confirm your phone is AR compatible by checking this list. Once you have confirmed your phone is AR compatible, check to make sure your operating system is up to date.
2. I can't scale or rotate the AR content after it is placed
Check the AR user instructions or signage as applicable to see if the content has these features. If it does, the issue is most likely due to the strength of your data signal. AR content is "heavy" and takes a while to fully download eventhough it may appear to be ready to manipulate. Please patient. Give the AR content a few moments to "catch up" and try the available user gestures again. Depending on your phone age and model, the screen may be more or less senstive to the pressure and duration of the touch of your finger gestures. Experiment with different pressures and durations.
4. My phone is listed as AR compatible but the AR still won’t work on my phone
While most new phones come with the software needed to operate AR preloaded, occasionally they do not or the install gets missed at the factory. Try downloading and using another AR app such as PokemonGO. If you are not able to download or use PokemonGO, your phone is probably missing the necessary software to ustilize AR. Confirm you have the latest operating system on your phone and/or visit your app store or phone manufacturer's website to download the AR software needed for your phone type.